Cookie Policy

Last Updated: 11 April 2026

This Cookie Policy explains how The Pet-First Company ("TPFC", "we," "us," or "our") uses cookies and similar technologies when you visit our platform at thepetfirst.company. It explains what these technologies are, why we use them, and your rights to control our use of them. This policy is compliant with the UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection and the EU General Data Protection Regulation (GDPR) where applicable.

What are cookies?

A cookie is a small data file placed on your device when you visit a website. Cookies allow websites to remember your actions and preferences over time, provide a safer experience, and help us understand how our platform is used.

Types of cookies we use

1. Strictly Necessary Cookies

These cookies are essential for the Platform to function. Without them, core services such as login, session management, and payment cannot operate. You cannot opt out of these cookies.

Session Cookies: Maintain your login state and secure session while using the platform.
Firebase Authentication (Google Firebase): Used to authenticate users securely. Firebase may set cookies or use local storage tokens (__session) to verify your identity per Google's Firebase Terms.
CSRF Protection Tokens: Used to prevent cross-site request forgery attacks.

2. Functional Cookies

These cookies enable enhanced functionality and personalisation. Without them, some features may not work correctly.

Cookie Consent Preference (cookie_consent_accepted): Stores your cookie consent choice in local storage so we do not prompt you on every visit.
Notification Preferences: Stores your choice of WhatsApp vs. app-only notifications for job alerts.

3. Analytics Cookies

These cookies help us understand how visitors use our Platform so we can improve it. All data is aggregated and anonymised where possible.

Google Firebase Analytics: We use Firebase Analytics to track page visits, session duration, and feature engagement. Data is processed by Google LLC in accordance with Google's Privacy Policy.

4. Payment & Security Cookies

These cookies are set by our payment infrastructure and are required to process secure transactions.

Stripe (__stripe_mid, __stripe_sid): Stripe sets cookies to detect fraudulent transactions and provide secure payment processing. Please refer to Stripe's Privacy Policy for details.

5. Push Notification Tokens

If you grant permission, Firebase Cloud Messaging (FCM) stores a device registration token in your browser's local storage. This token is used exclusively to deliver in-app job alerts and booking updates. It is never shared with third-party advertisers.

How can you control cookies?

You may withdraw your consent or manage preferences at any time:

Browser settings: Most browsers allow you to block or delete cookies through settings. Note that blocking strictly necessary cookies will impair platform functionality.
Our banner: You can use our cookie consent prompt (shown on first visit) to manage non-essential cookies.
Google Analytics opt-out: Install the Google Analytics Opt-out Browser Add-on.

For more information, visit aboutcookies.org.

Data transfers

Some third-party cookies (Google Firebase, Stripe) may involve transferring data outside the UAE. Where this occurs, TPFC ensures such transfers are governed by appropriate data protection agreements in line with UAE PDPL requirements.

Changes to this Cookie Policy

We may update this Cookie Policy periodically. Material changes will be communicated via a platform notification or updated banner. The "Last Updated" date at the top of this page reflects the most recent revision.

Contact Us

For questions about cookies or data privacy:

privacy@thepetfirstcompany.com

For general support: support@thepetfirstcompany.com